Terms & Conditions

Our Service Guarantee

We make every attempt to ensure that you are satisfied with your experience at Adisha Torre. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed. 

Refunds

All services and products are non-refundable but we will be more than happy to schedule a different service free of charge.

The service must be a mistake from the service provider… not something you might have changed your mind (after the service has been performed).  Please understand that in every membership expensive products are given at a discount and it is not possible to return them back as the manufacturer’s do not allow it. 

Right to Refuse Service

Adisha Torre reserves the right to refuse service to anyone demonstrating inappropriate behaviour to any member of our staff.

Return Policy

In some cases you can return retail products you purchased within 7 days of original purchase. No cash value is given and an in clinic credit will be issued. At the end of the membership period and if not renewed, no additional treatments will be done or additional products will be given such as refills. 

24 Hour Cancellation Policy

In the event that you need to cancel or change any service appointments, we respectfully request advanced notice. If you forget OR cancel after 6pm a day prior to your appointment, this will result in a deduction from your membership as treatment will be considered utilised. This is to ensure fairness and that slots are available for those who really need it.

No Show

In order to respect our time, if an appointment is no showed you may be subject to the total amount due for services, Treatment from the package will be calculated as done and will be deducted from the total number of treatments in the treatment package that was purchased.  not be able to schedule a new reservation free of charge.
 

Late

Please be courteous to your Therapist and other clients. If you are more than 15 minutes late for your appointment we may have to reschedule your appointment. 

Opening Hours

As of 1st January 2023, our clinic’s opening hours will be updated to 9:30am to 8:00pm daily. Appointment slots will be available for booking accordingly.